We want SUPERNORMAL to be as enjoyable and inclusive as possible; everyone is welcome.
If you experience anything that makes you uncomfortable on site please talk to someone at the production office and we will be happy to help. We make SUPERNORMAL together, let’s be good to each other.
If there’s anything we can do to make the festival easier for you to attend and enjoy, please contact [email protected] we’ll do our best to help. If you plan on joining us and have a disability, specific requirements, or care for someone who does, we would like to understand your access needs in full.
During the festival the Production Office is open from 9am to 8pm to answer any questions. Feel free to approach anyone with a radio, including security or the medical team, who will answer any questions if they can or contact someone for assistance.
For those who require assistance when attending the festival we provide one free ticket for their Personal Assistant (PA)
We can provide accessible parking in the main festival field for festival goers who are in need of this. Please get in contact with us to book an accessible parking space.
The main car park is located 100 meters from the box office and entrance to the main festival site. Access between the carpark and box office is along a woodland path with uneven terrain and a raised curb.
The box office and entrance to the main festival site are located 0.6 miles from the nearest bus stop. Please note these roads do not have a pedestrian pavement and vehicles may need to pass you en route.
The festival site is made up of two main areas, the main field and Brazier’s House site.
Accessible camping is located in the main field near an accessible toilet which is secured with a padlock, the code for this and accessible toilet facilities across site is available at the box office and production tent. The production tent can be used as a power point. There is an accessible shower cubicle in the main campsite. Please be in touch with any requirements for accessible camping and we will do our best to accommodate these. As space in the accessible campsite is limited please contact us in advance to book a place.
We have 24 hour medical and welfare facilities that can be found in the First Aid area. If you have any specific questions relating to a medical need during your time with us at the festival and you’d like to discuss in advance, please contact [email protected]
Main Field Spaces
Although most areas are accessible, wheelchairs may need to be able to cope with grassy slopes as there are no paths as such. Some areas may be more difficult to access, particularly in the case of wet weather.
Shed Stage: The Shed Stage is located in the main field at the bottom of a slope. There is a viewing platform, and benches are installed to allow a view of the stage.
The Vortex: The Vortex is a wooden pyramid shape structure with a capacity of 150, It has low light levels and low level beams to the right side of the standing area. There is no seating provided in this space, please ask a member of the team if you require seating. We will do our best to accommodate this request. Wheelchair access is via a doorway to the left side of the stage. A steward will be on hand to assist with entry into this space at busy times.
The Red Kite: There is no seating provided in this space, please ask a member of the team if you require seating. We will do our best to accommodate this request. Wheelchair access is along the right side of the tent, space here is prioritised for wheelchair users. A steward will be on hand to assist with entry into this space at busy times.
Thorny: The Thorny area is wheelchair accessible and has a bar with a lowered section which is accessible to wheelchair users.
Activities Tent: The activities tent is wheelchair accessible and there will be seating available throughout opening hours.
Time Out Space: This tent is a space where no alcohol is to be consumed. It is designed to be a comfortable space to take time out from the festival when needed. Due to restrictions of the site the timeout space will not be quiet as it is within proximity of the Shed Stage but will provide relative calm with space to lie down, sit and relax throughout the weekend. Please keep conversation in this space to a minimum.
First Aid: 24 hour medical and welfare facilities that can be found in the First Aid area
Production Office: The production office is open from 9am - 8pm each day where a member of the team will be available to answer any questions
Bars and Traders: Bars and traders are contracted by Supernormal for the weekend. All traders will be briefed on our commitment to make the festival as inclusive as possible.
Accessible Toilets: Accessible toilets are secured with a padlock, the code for these is available at the box office and production tent. Please refer to the site map for the locations of these.
Access from main field to Braziers House site via the woodland
Access between the two sites is through a steep woodland area with uneven terrain and steps or by vehicle. If required, primarily by wheelchair users and those unable to navigate the woodland, vehicles are invited to park behind the Barn stage and will be guided by a steward.
The Barn is wheelchair accessible, and accessible to those who cannot enter via the forest route by vehicle. Vehicles will be guided by a steward to park behind the Barn on the Brazier’s House site. There is a viewing area reserved for wheelchair users and a seated area within the performance space.
Is wheelchair accessible. There is seating available inside and an accessible toilet located in close proximity. Limited parking outside the front of the house is available for wheelchair users.
Brick Gazebo: The Brick Gazebo is not wheelchair accessible. Access is via a set of concrete steps without a handrail.
Accessible Toilets: Accessible toilets are secured with a padlock, the code for these is available at the box office and production tent. Please refer to the map for the locations of these.
Performances featuring strobe lighting: Live performances in the Vortex may use strobes at any time of the day. Shed performances after twilight hours may also use strobes. There will be no strobes elsewhere onsite.
Running times: Times are displayed on large print boards at each live music stage and each area of the site with a timed programme.
Assistance Dogs: Assistance dogs are welcome to the festival. There are water points across the site and all owners are expected to clean up after their dog.
Earplugs: Earplugs are available from the production office during opening hours 9am-8pm
We appreciate there are a number of barriers people face when attending a festival. If you would like any other advice including recommendations for performances, advice on content or anything else please be in touch by email [email protected] visit the production office. We will do our best to help!