Practical Info

Supernormal takes place on the grounds of Braziers Park which is a residential community. Please respect the people living here and do not enter any areas other than noted for Supernormal. Braziers house will be open to the public during certain hours only which will be listed in the programme.

RESALE TICKETS

We are happy to see tickets transferred and will do our best to help facilitate this. However, we are unable to mediate in case of disputes or accept liability if you get swindled. Buying from strangers will always carry a degree of risk so be careful!

Buying

Weekend tickets for Supernormal are sold out, but if you still hope to attend you might be able to pick up a ticket from someone that is no longer able to attend. Keep an eye on the facebook event as this is where people with spare tickets tend to offer them.

Please do not pay more than the face value of a ticket.

If you are considering buying a ticket from someone you do not know personally then we advise that you contact [email protected] and quote the email address of the seller. We will confirm if the individual in question does indeed own a valid ticket (the majority of scammers operating on facebook won't have a ticket to sell in the first place).

If you decide to go ahead with a purchase, insit that the seller uses the "ticket transfer" feature on the website. This will allow them to reassign ownership of the ticket to your email address (so it will appear in your own dashboard).

Selling

If you can no longer attend Supernormal then you are free to transfer your ticket to someone else. If you need a buyer then we suggest posting on the facebook event for the festival. Please do not attempt to charge more than the face value of your ticket.

We have added a feature to the website allowing you to transfer ownership of a ticket to another party. You will find this at the bottom of your dashboard after you log in. Make sure you do not transfer a ticket until you are sure you have been paid as you will not be able to undo this.

PARKING

Car parking charge of £5 for vehicles with multiple passengers, or £10 for vehicles with a single passenger. Bands may bring their vehicles onsite to unload equipment during their performance. Live in vehicles are only allowed on site with a valid ticket. Space is at a premium so when these are gone, they’re gone – they will not be available at the gate. No other cars are allowed in main field during the festival.

WRISTBAND EXCHANGE

The site opens at 10am on Friday the 2nd August. When you arrive, head to the box office tent at the entrance to the festival where you will get your wristbands. Make sure that you have updated the attendee names on your tickets on this website so we know who to expect! We do not send out physical tickets, you just need to give your name on arrival

SITE INFORMATION

Braziers Park is an eco-site and an Area of Outstanding Natural Beauty so please do not bring any glass bottles into the site and tidy up after yourselves, disposing of all litter in the appropriate bins and recycling areas throughout the site. Smokers will be issued a small lidded pot to store used filters. Please endeavour to leave Braziers Park in the state you find it in.

FOOD & DRINK

There is a range of delicious, organic and homemade food stalls on site. There is also a main marquee bar onsite selling the usual alcoholic and soft drinks. Please support Supernormal by purchasing drinks and food from the bars and traders on-site. We have intentionally kept these prices down; they are NOT YOUR USUAL RIP-OFF FESTIVAL PRICES! There will be numerous pop-up art bars across the site.

CHILDREN

Supernormal is very child friendly. Kids aged 12 and under can attend for free with a paying adult and there will be lots for them to see and do.

FIRES

There will be two large campfires on site, no other fires are allowed apart from camping stoves which are safely raised above the ground.

TOILETS

The site uses composting toilets. Please put a handful of sawdust after you tinkle and keep toilets tidy. There are composting urinals onsite.

SHOWERS

There is a wood burning outdoor hot shower on site. Please only use the ecologically sound cleaning products provided.

DOGS

Only assistance dogs are allowed on site.

WATER

Fresh drinking water is available on tap all over the site. It tastes great.

SECURITY

There will be security and stewards on-site at all times.

INFORMATION

For any information, reporting of any issues, first aid, lost property, production etc., please go to the production office. There will be a festival coordinator available at all times.

CASH

There is no cash machine on site but cashback is available at the bar.

PERFORMING OR EXHIBITING AT SUPERNORMAL

If you wish to perform or participate in the festival you may apply here.

DISABLED ACCESS

The main field has a designated an area for disabled camping nearby the main activities and next to a disabled access toilet. These spaces are limited so please inform us in advance by e-mail to secure a place and note any specific needs when booking. We can offer a free ticket for support/carer and also provide support to set up camp if required.

Although most areas are accessible, wheelchairs may need to be able to cope with grassy gentle slope as there are no paths as such, and some areas may be more difficult to access. The production tent can be used for a power point.

You can find more information in our access guide here.

TICKET RETURNS

Unfortunately we are generally unable to offer refunds for tickets. The exception to this rule would be if you have purchased a ticket and are subsequently offered a slot on the programme or a volunteer role.

If you bought a ticket but are unable to attend, you may transfer your ticket to another party - remember to update your ticket to reflect the name of the new attendee.

ECO POLICY

We do what we can to reduce the environmental impact of Supernormal. To that end:

  • We ask that traders do not use any disposable plastics.
  • Visitors use public transport, or lift share if possible.
  • The main bar will not use disposable cups, and will instead provide reusable, quality plastic cups for a small fee.

PRIVACY/COOKIE POLICIES

Hither and yon respectively.

CONTACT

If you need to get in touch with the supernormal team, email info [at] supernormalfestival.co.uk

For all press enquiries, email press [at] supernormalfestival.co.uk

Thanks for being SUPERNORMAL!

photo credit: Sylwia Jarznka