Practical Info

SUPERNORMAL LOCATION
Braziers Park Camp Field, Ipsden, Wallingford, Oxfordshire, OX10 6AN
What3words for campsite: bought.cubed.movie
https://w3w.co/bought.cubed.movie

BRAZIERS HOUSE
Supernormal takes place on the grounds of Braziers Park which is a residential community. Please respect the people living here and do not enter any areas other than noted for Supernormal. Braziers house will be open to the public during certain hours only which will be listed in the programme.

PARKING
  • Car parking charge of £15 for vehicles with multiple passengers, or £20 for vehicles with a single passenger. 
  • Bands may bring their vehicles onsite to unload equipment during their performance. 
  • Live in vehicles are only allowed on site with a valid ticket. Space is at a premium so when these are gone, they’re gone – they will not be available at the gate. 
  • No other cars are allowed in main field during the festival.

WRISTBAND EXCHANGE
When you arrive, head to the box office tent at the entrance to the festival where you will get your wristbands. Please bring a copy of the email you received when you purchased your ticket. It has a barcode that the box office will scan to find your order. If you can't find the email, go to the "My Account" section of the website where you will be able to download a copy.

CAMPING  
3 nights camping in Braziers Park is included in the price of your weekend tickets. People who have bought Sunday day tickets are welcome to camp on the Sunday evening. 
  • Because we’re a small site, we don’t allow gazebos, mega-tents or awnings. 
  • We need to keep an emergency access lane through the campsite, and to make sure there is room for everyone to camp. 
  • We don’t supply tents for visitors, but Reading and Oxford are a bus ride away if you get stuck! 
  • For your safety, the campsite is monitored on a 24-hour basis. 

SITE INFORMATION
Braziers Park is an eco-site and an Area of Outstanding Natural Beauty so please do not bring any glass bottles into the site and tidy up after yourselves, disposing of all litter in the appropriate bins and recycling areas throughout the site. Smokers will be issued a small lidded pot to store used filters. Please leave Braziers Park in the state you find it in.

FOOD & DRINK
There is a range of delicious food stalls on site. There are also 3 bars onsite selling the usual alcoholic and soft drinks. Please support Supernormal by purchasing drinks and food from the bars and traders on-site. We have intentionally kept these prices down; drinks are priced in line with what you'd pay in a pub (in the South) and all food traders are asked to provide a basic meal priced at £8 or less. There will be 3 bars across the site serving craft beer, traditional ales, cider, cocktails and more. You will be charged £1 for a reusable cup for drinks. 

CHILDREN
Supernormal is very child friendly. Kids aged 12 and under can attend for free with a paying adult and there will be lots for them to see and do.
Children/young people under 18 must be accompanied by a paying adult. Children under 13 wear wristbands with the phone number of their parent, carer or guardian. These wristbands will be provided when you arrive at the main entrance to the festival.

FIRES
There will be two large campfires on site, no other fires are allowed.
A cooking space, for portable gas stoves etc, will be situated near the showers. No BBQs please, it’s a fire risk for you and Supernormal. 

TOILETS
The site uses composting toilets. Please put a handful of sawdust after you tinkle and keep toilets tidy. There are composting urinals onsite.

SHOWERS
There is a wood burning outdoor hot shower on site. Please only use the ecologically sound cleaning products provided as they drain directly back into the land.

DOGS
Only assistance dogs are allowed on site.

WATER
Fresh drinking water is available on tap all over the site; It tastes great. In an effort to reduce waste we do not sell bottled water in any of the bars on site.

SECURITY
There will be security on-site at all times and stewards in the daytime and evening. 

INFORMATION
For any information, reporting of any issues, first aid, lost property, production etc., please go to the production office. There will be a festival coordinator available at all times.

CASH
There is no cash machine on site and cards are accepted around the site.

PERFORMING OR EXHIBITING AT SUPERNORMAL
DISABLED ACCESS
Contact the team at [email protected] if you have access needs you'd like to discuss before arriving.
We can offer a free ticket for support/carer and also provide support to set up camp if required.
We have access volunteers who are with the team to offer support to people with disabilities during the festival.
Most of the stages (excluding the Shed Stage) will have accessible seating at the back and at the front for people with physical disabilities or impairments.  Stewards and Access volunteers can help you find these seats.
We have an access tent, which is for people with disabilities or impairments who need assistance or a quiet space. 

GROUND CONDITIONS AT SUPERNORMAL
Supernormal Festival is an outdoor event, and most of the terrain is grass. Solid pathways or hard ground are absent in some parts of the event site.
The stages for supernormal are mainly set in the grassed field area. Many of the stages and access routes are in areas with inclines or slopes.
The barn stage is situated down a graveled path with slopes around Braziers House and there will be a winded woodland path down to the barn stage. 
Many of the stages and access routes are in areas with inclines or slopes.

You can find more information in our access guide here.

TICKET RETURNS / TRANSFERS
Unfortunately we are generally unable to offer refunds for tickets. The exception to this rule would be if you have purchased a ticket and are subsequently offered a slot on the programme or a volunteer role.

Transferring a ticket to someone else
If you bought a ticket but are unable to attend, you may transfer your ticket to another party. Please use the Ticket Transfer system available on the Supernormal website: go to the Your Account section and it’s on the Dashboard on the left-hand side. You can advertise that you’re selling tickets on our Facebook and Instagram pages.

Buying a ticket from someone else
  • If you are buying a ticket from someone who you do not know personally, please insist that they use our Ticket Transfer system. If they follow this procedure, then you will receive an email from our system confirming that they have begun a transfer to you, and detailing the tickets that they hold. At that point you may pay them (we suggest using a secure payment like PayPal, using goods and services), after which they can release the tickets to you.
  • If they begin a transfer and then cancel it, you will be notified automatically. If someone cancels a transfer to you after you have paid them, please contact [email protected] for help.

ECO POLICY
We do what we can to reduce the environmental impact of Supernormal. It's important we respect the site and we ask that: 
Traders do not use any disposable plastics.
  • Visitors use public transport, or lift share if possible.
  • The main bar will not use disposable cups, and will instead provide reusable, quality plastic cups for £1
  • Consider bringing a plate and cutlery from home to reduce the need for disposable utensils from food vendors.

SAFER SPACE POLICY
Supernormal is a shared space. Everyone in attendance, whether as an audience member, organiser, volunteer, guest, contractor, Braziers community member, artist or performer, is expected to work together to create a welcoming, inclusive and safe environment for all.
We ask that you read our policy: Can be found here

PRIVACY/COOKIE POLICIES
Hither and yon respectively.

CONTACT
If you need to get in touch with the supernormal team, email [email protected]

Thanks for being SUPERNORMAL!

Photo: Richard or Karen Edkins