Supernormal is an independent alternative festival organised by a small, friendly team of enthusiastic individuals who help bring it all together. Everyone involved in the festival, from the management to the stewards, is a volunteer and we see it that everyone is as important as each other.
Volunteer roles at Supernormal are hands-on, quite demanding and a lot of fun! As an alternative festival it attracts an eccentric clientele, both in performances and the audience and as such, we are always on the lookout for dynamic volunteers that reflect the innovative and progressive perspective of the festival.
Supernormal is run by what we see as an extended team which includes the core crew and all volunteers. Volunteers are the interface of the event and its direct representative to the public and artists. Team spirit and a can-do attitude are the ethos of the festival and it’s essential that volunteers have and are able to demonstrate these attributes.

Volunteering at the Production Tent
The volunteers at the production tent play an important role in ensuring the festival runs smoothly. Your role will be varied but will mainly be dealing with audience enquiries and artist liaison, compiling and sharing information, ad hoc administration and being proactive and helpful in resolving issues.
During your shifts the production assistant will be paired with and supported by a production coordinator who will likely have experience of volunteering in the tent in previous iterations of the festival.
The commitment will be a five hour shift on each day of the festival with arrival on site expected on Thursday evening before the festival, or earlier if you are invited to take on the role of Production Coordinator. Meals on Thursday evening and while working during the festival are provided on site.

About the Production Assistant Role
You will support the Production Coordinator in carrying out the tasks listed below.

About the Production Coordinator Role

Before the Festival
You may be asked to attend the festival from the Wednesday before the weekend of the festival to support the set-up of the production tent. Please indicate on your application the date from which you would be able to arrive on site.
During the Festival
You will carry out the tasks listed under the overview below with support from the Production Assistant
After the Festival You will assist in taking inventory of production equipment during takedown. You will be asked to provide feedback on how festival production could be improved in future years.

Overview of Responsibilities 
The list below will give you an indication of the tasks the Production Assistant and the Production Coordinator will be responsible for during each shift:

  • Prepare receipts and collect cash from artists and performersGreet and provide welcome packs to arriving artists and performers
  • Support the Production manager in opening and closing the production tent at the start and end of the day, in line with shift times
  • Liaise between different teams to amplify issues raised by artists, guests, or area crew members and help resolve them, working with the volunteer runners where needed
  • Help fulfil ad hoc printing requests from different teams (e.g. taxi numbers, new way-finding and other signs) 
  • Holding and issue of various stationary/resources, basic emergency aid health and wellbeing items
  • Ensure that 2-way radios requested by team members are signed in/out and kept charging when not in use; ensure these are returned at the end of the day. 
  • Check and update the site folder containing site paperwork to ensure it is maintained and kept tidy/accessible.
  • Helping with Lost Property: receiving, cataloguing and returning items as appropriate
  • Support any lost parent / lost child requests. 

Person Specification

  • Interest in and willingness to learn about the production of an outdoor festival
  • Willingness to commit to the allocated shift times
  • Used to taking initiative in solving problemsReliable, calm under pressure and comfortable in challenging and fast paced situations
  • Friendly, confident and a good communicator
  • Previous experience of working in a festival or production environment

Please get in touch with a CV or paragraph outlining your experience as well as which role you are interested in applying for. 
Email: [email protected]